Asco Motors
Location:
Port Vila
Due Date:
30-01-2026
Type:
Full time
Organisation Description:
Asco Motors is the official dealership for Toyota, Yamaha and other premium brands in Vanuatu.
Job Desctiption:
The Service Manager is responsible for effectively managing Port Vila and Santo Service and Panel Departments to ensure increased profit, effective resource management and achieving a high level of customer experience. This role is crucial in utilising strong communication, organisational and leadership skills to build good, long-term customer relationships and increase the company footprint and market share across the country whilst creating a good working environment and managing department assets.
Duties:
*Driven to meet and exceed financial KPI's and corporate
objectives.
*Interpret finance and reporting results to assess the direction of
the department.
*Ensure the department/ s achieve the desired productivity and
efficiency levels at all times.
*Applies prevention control for workshop staff absenteeism and
promotes company code of conduct at all times.
*Ensures the department exceeds Absorption rate expectation.
*To ensure that jobs are costed accurately and invoices available
prior to collection of vehicles.
*Ensure security and maintenance is maintained at the highest level of all workshop assets
*Ensure TTSPH Branch standards are maintain at all time.
*To control costs of labour by managing Technician productivity
and efficiency levels.
*Manage customer expectations, complaints and concerns
(measured by NPS/ CSI Score index)
*Increasing customer retention
*Brand promotion through marketing and other enhancement
activities to improve company's image and reputation
*Ensure employee progressive training & development pathways for staff members
*Ensure TTSPH reports are done in a timely manner and within the due date
*Set annual PMS targets for staff members in line with the overall vision and objectives of the company; and
*Ensure regular meetings are held with staff and coach / mentor them.
*To conduct field visits to customers, fleet customers and or
prospect customers.
*Directly supervises service department overseeing policies and procedures and ensuring processes are in place in order to
adhered to
*Increase CPU (Customer Paid Unit) levels by maintaining effective preventative and required maintenance reporting is
communicated to the Service Advisor for the attention of the
customer.
*To implement customer care and quality control programmes.
*WIP management with no vehicles exceeding 30 days unless valid reason is provided (vehicles released without payment is not permitted)
*Focus towards ensuring complete compliance regarding ANZEN, TMC/ TTC/ TTSPH standards are upheld.
Selection Criteria:
*TSA 21 Certified, Attained Diagnosis Level Certification
*Minimum of 10 years practical automotive experience
*Minimum of 5 years managing people in a supervisory level
Salary:
How to Apply
Apply by:
Contact Person:
Purna Neeli
Contact Phone:
Email to send applications to:
Postal Address or location to apply in person:
Website:
How to apply - more information:
Please send a CV and cover letter to PNeeli@asco.vu by 5pm Friday 30 January 2026.
For further information on the above job please contact the employer directly.
Don't miss a job get the wokikik email
#wokikik
