Warwick Le Lagon Resort Vanuatu
Location:
Port Vila
Due Date:
04-03-2026
Type:
Contract
Organisation Description:
Warwick Le Lagon Resort Vanuatu is a vibrant 4.5-Star family-friendly luxury resort located on the shores of Erabor Lagoon in Port Vila, Vanuatu, a member of Warwick Hotels and Resorts which has over 50 luxury hotels and resorts in Europe, the United States of America, the Caribbean, Asia, Africa, the Middle East and the South Pacific.
Job Desctiption:
We are seeking a dedicated and experienced IT Supervisor to join our team. This role is pivotal in ensuring the smooth operation, maintenance, and support of our hotel's IT systems, contributing directly to guest satisfaction and operational efficiency.
Key Responsibilities:
- Respond to user support requests via phone, email, in-person, or helpdesk ticketing system (e.g., provide Level 1/2 support)
- Diagnose and resolve hardware, software, network, printer, and mobile device issues efficiently
- Install, configure, and set up new computers, laptops, software, peripherals, and user accounts
- Perform routine maintenance, updates, backups, and antivirus/security checks on systems
- Troubleshoot basic network connectivity, email (e.g., Microsoft 365/Outlook), and internet problems
- Assist with remote support and on-site visits as needed
- Document all support tickets, resolutions, and user interactions for reporting and knowledge base
- Maintain inventory of IT equipment, track repairs, and recommend replacements/upgrades
- Provide basic training and guidance to users on software, best practices, and security awareness
- Escalate complex issues to senior IT staff or vendors promptly
- Ensure compliance with IT policies, data protection standards, and health & safety guidelines
Selection Criteria:
Requirements & Qualifications
Degree or Diploma in Information Technology, Computer Science or a related field.
Minimum 3-4 years of progressive experience in IT support, system administration, network management, or related roles, including at least 1-year supervisory capacity.
Strong technical knowledge of: Windows/Linux servers, networking (LAN/WAN), cloud services (e.g., Microsoft 365), POS, PMS, Sage Accpac, PayGlobal payroll software.
Excellence problem-solving, analytical, communication, and interpersonal abilities.
Salary:
How to Apply
Apply by:
Email, In person
Contact Person:
Human Resource Department: Ms. Florence Revo
Contact Phone:
(678) 5552048
Email to send applications to:
recruitment.wllrv@warwickhotels.com
Postal Address or location to apply in person:
PO BOX 86
Port Vila
Vanuatu
Website:
How to apply - more information:
For further information on the above job please contact the employer directly.
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