Grand Hotel and Casino
Location:
Port Vila
Due Date:
07-03-2026
Type:
Contract
Organisation Description:
Grand Hotel and Casino distinguishes itself as the leader in premium boutique accommodations and services throughout Vanuatu and the Pacific region.
Our driving force is attention to detail and an authentic appreciation of our location, complemented by an unwavering commitment to exceptional and consistent service.
Our accommodations offer spacious personal environments while our facilities deliver outstanding value and comfort. Service excellence is maintained by all staff members, with our guest services team exemplifying the personalized attention extended to every visitor. Situated overlooking Port Vila's picturesque harbour, the Grand Hotel and Casino is located in the heart of the shopping, business, and entertainment district, just 15 minutes from the airport.
All 74 rooms and suites feature stunning harbour views from floor-to-ceiling windows, private balconies, marble bathrooms, complimentary wireless internet, and 24-hour room service.
. The Grand Hotel and Casino also offers complimentary wireless internet throughout the hotel and casino, 24-hour secured parking, a world-class casino, harborside dining at the upscale Grand Dining Restaurant, and the new Cabana Pool Bar, renowned for its relaxed ambience, international cuisine, beverage selections, and harborside entertainment
As a team, we consistently focus on delivering the highest standard of individualized and attentive service. We create an atmosphere of genuine Melanesian warmth that makes our guests feel completely at home. From arrival through departure—and upon their return—guests will always feel welcomed as valued members of our aelan family.
Our Guest Motto:
"Please, make yourself at home. It's our way of life."
" Yu welkam blong stap long ples ia. Hemia hemi fasin blong mifala. "
Job Desctiption:
The Casino Operations Manager supports the Casino General Manager in the daily management and operational control of the Casino at The Grand Hotel & Casino. The role ensures gaming integrity, financial performance, regulatory compliance, and high customer service standards are maintained at all times. The position oversees Surveillance, Gaming Duty Management, Cage, Revenue Audit, Electronic Gaming, and Gaming Technicians while ensuring compliance with the Casino Control Act, AML/CTF Act, and other relevant Vanuatu legislation.
Selection Criteria:
• At least 5–10 years' experience in a casino management role
• Strong knowledge of Casino Control Act and AML/CTF regulations of Vanuatu
• Proven experience in casino financial management, reporting, and budgeting
• Extensive knowledge of Table Games, Slot Operations, Cage and Surveillance procedures
• Proven experience managing and developing teams
• Strong understanding of gaming integrity, fraud prevention and risk management
• Experience in large volume cash handling and revenue control
• Excellent leadership and decision-making skills
• Proven customer service experience with local and international players
• Ability to liaise with Government Officials, Vanuatu Financial Intelligence Unit and Customs & Inland Revenue
• Excellent verbal and written communication skills
• High level of integrity, professionalism and confidentiality
• Energy, enthusiasm and mature professional attitude
• Fluent in English
• Available to work shifts, weekends and public holidays when required
• Must obtain Police Clearance prior to commencement
Salary:
How to Apply
Apply by:
Email, Post, In person
Contact Person:
Hotel Managing Director
Contact Phone:
(+678) 34050
Email to send applications to:
Postal Address or location to apply in person:
Grand Hotel and Casino
PO Box 3061
Port Vila
Vanuatu
Website:
How to apply - more information:
For further information on the above job please contact the employer directly.
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