Air Vanuatu (Operations) Limited
Location:
Port Vila
Due Date:
13-03-2026
Type:
Full Time & Part Time Positions Available
Organisation Description:
Job Desctiption:
• Provide professional and friendly customer service across face-to-face, phone, and email channels
• Assist Guests with travel enquiries, reservations, ticketing, and general information
• Promote and sell Air Vanuatu products and services, converting enquiries into bookings
• Prepare and provide accurate fare quotes based on customer requirements
• Create, issue, and manage bookings using the airline reservation system
• Amend, reissue, and service existing bookings in accordance with fare rules and procedures
• Process payments and transactions in line with company policies and procedures
• Communicate schedule changes and assist Guests with alternative travel arrangements
• Ensure all bookings are completed with a high level of accuracy and attention to detail
• Respond to customer enquiries in a timely and professional manner
• Resolve customer issues and complaints, escalating where required
• Perform flight updates and booking adjustments as required
• Support operational requirements across ticketing offices, contact centre, and back-office functions
Selection Criteria:
• Minimum 1 year of work experience in a customer facing role, or in a call centre, or a Certificate or Diploma from a reputable tertiary institution
• Able to communicate fluently in French or English
• Computer literate and a working knowledge of Microsoft suit of products
• Be a team player in order to work across different teams
• Ability to work both independently and as part of a team
• Positive, professional, and customer-focused attitude
• Ability to work under pressure and manage multiple tasks
• High level of integrity and accountability when handling payments
• Strong written and verbal communication skills
• Strong data entry skills and attention to details and accuracy
• Must be able to work shift work and weekends / public holidays
• Ability to speak a second language – Japanese or Chinese would be advantageous
Salary:
To be discussed at time of interview.
How to Apply
Apply by:
Email, Post
Contact Person:
Reynolds Boeson
Contact Phone:
(678) 20200
Email to send applications to:
Postal Address or location to apply in person:
Application for: Vacancy for Sales & Contact Center Agent
Manager Employee Services
Air Vanuatu (Operations) Limited
P O Box 148
Port Vila
Website:
How to apply - more information:
Updated CV and Cover Letter
For further information on the above job please contact the employer directly.
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