Iririki Island Resort & Spa
Location:
Port Vila
Due Date:
09-03-2026
Type:
Full Time
Organisation Description:
Our Mission is to provide to all our guests an unparalleled experience by delivering exceptional service in an atmosphere of luxury, relaxation and respect for the environment, while at the same time providing our employees with exceptional training, a career path and job security.
Job Desctiption:
Iririki Island Resort & Spa is seeking a suitable candidate to be appointed for the position of OPERATIONS MANAGER. The Operations Manager is responsible for overseeing the daily operations of the resort and ensuring that everything runs smoothly. He/She is responsible for managing staff, coordinating events, maintaining the resort's facilities, and ensuring that guests have a positive experience.
Responsibilities will include the following:
• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Deputise for the General Manager in his absence and at various meetings & events.
• Be responsible for maximising profit through the consistent delivery of the highest standard of service.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Monitor the hotel functions book and familiarise yourself with all updates & amendments.
• Liaise daily with the GM to forecast Hotel business on a weekly basis and plan accordingly.
• Randomly inspecting the stores (F&B/Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc) with the F&B Manager and chef.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.
• Responsible for highlighting short/medium/long-term issues to the General Manager and helping formulate solutions.
Selection Criteria:
The successful candidate will have the following attributes:
• Minimum 5 years of work experience preferably in a 4-5 star hotel in the same position.
• Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation.
• Strong leadership skills, attention to detail, and a commitment to excellent customer service.
• Must have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests.
Salary:
How to Apply
Apply by:
Email, Post
Contact Person:
Human Resource Manager
Contact Phone:
Email to send applications to:
Postal Address or location to apply in person:
Applications to be made in writing to:
Human Resource Manager
Iririki Island Resort & Spa
PO Box 230
Port Vila
Email: FM@iririki.com
Website:
How to apply - more information:
For further information on the above job please contact the employer directly.
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