07 May, 2024

Reservation Clerk

Iririki Island Resort & Spa


Iririki Island Resort & Spa, Port Vila


Due Date: 






Organisation Description: 

Our Mission is to provide to all our guests an unparalleled experience by delivering exceptional service in an atmosphere of luxury, relaxation and respect for the environment, while at the same time providing our employees with exceptional training, a career path and job security.


Job Desctiption:

Iririki Island Resort & Spa are seeking suitable candidates to appoint for the role of Reservation Clerk.

Duties of a Reservation Clerk will include but not necessarily be limited to the following:
You  will serve as the first line of inquiry for room reservations within the hotel. A Reservations Clerk is responsible for offering excellent customer service and other solutions to meet Guest and customer needs and to report direct to the Reservations Manager and must experiences in the following areas;
• Processes reservations by email, telephone, or central reservation systems referral
• Processes reservations from the sales office, other hotel departments, and travel agents
• Creates and maintains reservation records by date of arrival and alphabetical listing
• Determines room rates based on the selling tactics of the hotel
• Processes cancellations and modifications and promptly relays this information to the front desk
• Tracks future room availabilities on the basis of reservations and helps develop room revenue and occupancy forecasts
• Handles daily correspondence. Responds to inquiries and makes reservations as needed
• To be aware of all front office procedures and assist with reception duties when required
• Willing to undertake any reasonable request made by management in any other areas of the house
• Configuring rates on the hotels property management system


Selection Criteria:

The successful candidate will have the following attributes:
• Previous experience in a similar role is essential
• Proficiency in Room Master PMS (Preferred)
• Attention to details and ability to work under less supervision
• Reliable and ability to work under pressure
• Intermediate computer proficiency
• Outstanding administration skills and organizational skills
• Good interpersonal skills, enthusiasm and confidence
• Outstanding communication and active listening skills
• Proficiency in English, multilingualism will be considered an asset
• Ability to work flexible hours including weekends (Saturday and Sunday)
• Tertiary qualifications will be considered an asset




How to Apply

Apply by:



Contact Person:

Nemi Naparau


Contact Phone:

(678) 35060


Email to send applications to:



Postal Address or location to apply in person:

Applications to be made in writing to;
Human Resources Office
Iririki Island Holdings Limited
PO Box 230
Port Vila,Vanuatu




How to apply - more information:

qualifications will be considered an asset This is a full time position to commence immediately.  An attractive remuneration package and a variety of benefits will be offered to successful applicant.  Applications close 16th May, 2024  Applications to be made in writing to; Human Resources Office Iririki Island Holdings Limited PO Box 230 Port Vila,Vanuatu ea@iririki.com

 For further information on the above job please contact the employer directly.


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