03 May, 2024

Direct Loans & SESS Recovery Officer (x2)

Vanuatu National Provident Fund


Port Vila


Due Date: 




Full Time


Organisation Description: 

The Vanuatu National Provident Fund (VNPF) was established under the Vanuatu National Provident Fund Act [CAP 189] to provide security for workers during their working lives and into retirement.


Job Desctiption:

This position is responsible for managing and recovering unpaid debts from members. The role also monitors and following up on outstanding debts, negotiating payment plans and maintaining accurate records of all transactions.


Selection Criteria:

• Diploma or Bachelor Degree in Accounting, Finance or other related qualifications
• Must have over 5 years' experience in similar role or from the same or similar industry
Key attributes and requirements
• Excellent Customer Service Skills

• Excellent communication skills

• Good computing skills

• Maintains confidentiality

• Time management skills

• Problem solving skills

• Analytical skills

• Must possess strong analytical and problem-solving skills

• Fluent in English and Bislama languages. French is a plus.
• Good Writing Skills
• Good in analyzing information
• Has good negotiation skills
Key outcomes
• Loan portfolios are monitored, analysed and identifying risks and opportunities for the recovery process.

• Loan statements for customers are up to date and accurate.

• Confident with the compliance and enforcement process

• Weekly reports submitted for loan classifications already solved and irregular issues for the management.




How to Apply

Apply by:



Contact Person:

Human Resource Department


Contact Phone:

(+678) 23808


Email to send applications to:



Postal Address or location to apply in person:

Mr. Richard Edwin
Acting General Manager
Vanuatu National Provident Fund
PO Box 420
Port Vila Vanuatu





How to apply - more information:

For a full copy of the detailed job description for the position you are applying for, please contact Human Resource Department on 23808 or by email to: recruitment@vnpf.com.vu

 For further information on the above job please contact the employer directly.


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