18 April, 2024

Front Office Manager

Holiday Inn Resort Vanuatu


Port Vila


Due Date: 




Full time


Organisation Description: 

The Holiday Inn Hotels & Resort brand belongs to the IHG® family of brands - a successful, global hospitality company with over 5,600 hotels and resorts in over 100 countries around the world. At Holiday Inn Resort Vanuatu our job is to bring the joy of travel to everyone. That's where you come in! We're looking for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one. When you're part of the Holiday Inn Resort Vanuatu you're more than just a job title.


Job Desctiption:

- Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.  Provide mentoring, coaching and regular feedback to improve team member performance.
- Educate and train team members in compliance with federal, state and local laws and safety regulations.  Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Ensure your front office team delivers a great service, professional attention and personal recognition.
- Ensure guests are greeted upon arrival and make time to engage with guests.  Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
- Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
- Help prepare annual departmental operating budget and financial plans.  Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiative and inventory management.
- Oversee night audit function and preparation of daily financial reports.


Selection Criteria:

Bachelor's degree or higher education qualification / equivalent in Hotel Management/Business Administration, plus 2 - 3 years of Front Office/Guest Service experience including management experience.




How to Apply

Apply by:



Contact Person:

Emmeline Lulu


Contact Phone:


Email to send applications to:



Postal Address or location to apply in person:




How to apply - more information:

 For further information on the above job please contact the employer directly.


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