16 April, 2024

Reception Manager

Iririki Island Resort & Spa


Iririki Island Resort & Spa, Port Vila


Due Date: 






Organisation Description: 

Our Mission is to provide to all our guests an unparalleled experience by delivering exceptional service in an atmosphere of luxury, relaxation and respect for the environment, while at the same time providing our employees with exceptional training, a career path and job security.


Job Desctiption:

Reporting to the Customer Service Director, the RM will directly supervise all front office personnel and ensure proper completion of all Resort front office duties.

Key Roles & Responsibilities:

• Responsible for the entire Front Office process of the Resort.
• Responsible for maintaining good guest relations within the Resort.
• Expect and react promptly to guests' requirements and enquires
• Actively listen and resolve guests' complaints
• Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
• Formulate budgets and prepare monthly revenue/expense forecasts
• Maintain customer service/satisfaction standards; handle customer service issues;
• Maintain and operate all computer equipment
• Supervise, roster, and train Front Office staff including security and boat drivers.
• Ensure Daily postings and Direct billings are accurate and timely
• Ensure the Resorts pricing policies are adhered to
• Implement yield management principles to ensure the Resorts average room rate and occupancy levels are maintained at the highest possible levels
• Perform the timely completion of Month End and ad hoc rooms reporting as required by the Customer Service Director, General Manager, or department heads.


Selection Criteria:

• Minimum of four years of hotel front desk management experience, experience handling cash, accounting procedures, and general administrative tasks
• Knowledge of Room Master hotel system an advantage




How to Apply

Apply by:



Contact Person:

Nemi Naparau


Contact Phone:

(678) 35060


Email to send applications to:



Postal Address or location to apply in person:

Applications to be made in writing to;
Human Resources Office
Iririki Island Holdings Limited
PO Box 230
Port Vila,




How to apply - more information:

This is a full time position to commence immediately.  Applications close 25th April, 2024  An attractive remuneration package and a variety of benefits will be offered to successful applicant.  Applications to be made in writing to; Human Resources Office Iririki Island Holdings Limited PO Box 230 Port Vila, Vanuatu ea@iririki.com

 For further information on the above job please contact the employer directly.


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