19 April, 2024

Customer Service Officer

Vanuatu National Provident Fund


Port Vila


Due Date: 




Full Time


Organisation Description: 

The Vanuatu National Provident Fund (VNPF) was established under the Vanuatu National Provident Fund Act [CAP 189] to provide security for workers during their working life and into retirement.


Job Desctiption:

This position's role is to provide better customer services, accurate information, and advice to the members of VNPF.
To ensure quick and reliable checking of forms and vetting of information, applications for processing and payment.


Selection Criteria:

• Diploma or Bachelor Degree in Management, Administration, Accounting, Finance or other related qualifications.
• Must have over 3 years' experience in similar role
Key attributes and requirements
• Excellent Customer Service Skills
• Team Player.
• Management skills
• Problem Solving skills
• Fluent in English and Bislama languages. French is a plus.
• Creative thinker
• Practical thinker
• Good interpersonal skills, open communication with employees/employers.
• Good Writing Skills
• Trustworthy
Key outcomes
• Increase in member registrations
• Information provided is accurate




How to Apply

Apply by:



Contact Person:

Human Resources Department


Contact Phone:

(+678) 23808


Email to send applications to:



Postal Address or location to apply in person:

Mr. Richard Edwin
Acting General Manager
Vanuatu National Provident Fund
PO Box 420
Port Vila Vanuatu





How to apply - more information:

For a full copy of the detailed job description for the position you are applying for, please contact Human Resource Department on 23808 or by email to: recruitment@vnpf.com.vu

 For further information on the above job please contact the employer directly.


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