Iririki Island Resort & Spa
Location:
Iririki Island Resort & Spa, Port Vila
Due Date:
14-01-2024
Type:
Fulltime
Organisation Description:
Our Mission is to provide to all our guests an unparalleled experience by delivering exceptional service in an atmosphere of luxury, relaxation and respect for the environment, while at the same time providing our employees with exceptional training, a career path and job security.
Job Desctiption:
Duties of a Front Office Supervisor will include but not necessarily be limited to the following:
• Reporting to the Front Office Manager
• Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
• You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Takes responsibility in the absence of the Front Office Manager
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Ensure arrival rooms are ready prior to arrival
• Performs other duties as assigned, requested or deemed necessary by the management.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
Selection Criteria:
The successful candidate will have the following attributes:
Minimum 2 to 3 years work experience as Front Office Associate in a hotel/resort and experience related to this class of work including some supervisory experience; or any equivalent combination of training and experience.
A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Very good computer skills.
Salary:
How to Apply
Apply by:
Email
Post
In person
Contact Person:
Nemi Naparau
Contact Phone:
(678) 35060
Email to send applications to:
Postal Address or location to apply in person:
This is a full time position to commence immediately.
An attractive remuneration package and a variety of benefits will be offered to successful applicant.
Applications close 14th January, 2024
Applications to be made in writing to;
Human Resources Office
Iririki Island Holdings Limited
PO Box 230
Port Vila,
Vanuatu
ea@iririki.com
Website:
How to apply - more information:
Applications to be made in writing to; Human Resources Office Iririki Island Holdings Limited PO Box 230 Port Vila, Vanuatu ea@iririki.com
For further information on the above job please contact the employer directly.
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