Vanvest Limited
Location:
Port Villa
Due Date:
21-07-2026
Type:
Rotational Shifts, including weekend and night.
Organisation Description:
At Exness, we are not just a leading trading broker—we’ve reimagined what it takes to be a leader. With 40M+ trades a day and 2,000+ people across 13 countries, we combine scale, care, and real tech to make trading better for 1M+ clients worldwide.
Recognised globally as a Best Place to Work, we’re a people-first company where long-term wins always matter more. As part of our team, you will shape the future of fintech with real technology, care, and purpose.
Job Desctiption:
You will need to take on a business critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will support our clients through live-chats and email as well as phone calls.
The role is based in our office in Vanuatu.
Selection Criteria:
What you'll actually do:
- Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
Update clients on their request statuses accordingly.
- Verify documents submitted by clients on an hourly basis.
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
- Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
- Achieve quarterly KPI targets set by the customer support manager.
-Perform other ad hoc tasks assigned by the customer support manager.
Who we’re looking for:
- Minimum of 2 years of experience in a customer service-related role.
- Fluent communication skills in English
- Strong client-facing and communication skills
- Troubleshooting and multitasking capabilities
- Customer service orientation
- Minimum Bachelor’s degree in business administration or a related field
- Self-motivated and highly reliable personality
Salary:
How to Apply
Apply by:
Email, Post, Via website
Contact Person:
Syamil Ramli
Contact Phone:
(60) 1161708720
Email to send applications to:
Postal Address or location to apply in person:
Website:
https://exness-careers.com/jobs/4830062101/
How to apply - more information:
Please apply using this link: https://exness-careers.com/jobs/4830062101/
For further information on the above job please contact the employer directly.
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