22 February, 2024

Service Manager

Asco Motors


Port Vila


Due Date: 




Full time


Organisation Description: 

Asco Motors is the official dealership in Vanuatu for Toyota, Yamaha, Fisher and Paykel, and Haier.


Job Desctiption:

The Service Manager is responsible for the efficient and profitable operation of the Service Department. Using professional management techniques, they should build good, long-term customer relationships, operate the department at peak productivity, create a good working environment and manage department assets.

Major Accountabilities

*Obtaining department financial KPI's and corporate objectives.
*Ensures the department achieves total required productivity and efficiency levels at all times.
*Applies prevention control for workshop staff absenteeism and promotes company code of conduct at all times.
*Ensures the department is cost effective and Exceeds Absorption rate expectation.

Business Processes:
*Manages the total core components of the Reception, Dispatch and Production and Delivery *System standard operating procedure (SOP).
*Ensures aged stock (WIP) is kept below 60 days at all times.
*Manages all Fix-It-Right Activities at branch level in conjunction with National Service Manager implementation programs.
*Recommends and coordinates to the National Service Manager for all improvements required for workshop premises, tooling and equipment to achieve an ideal state.
*Ensure security and maintenance is maintained at the highest level of all workshop assets such as tooling & equipment, lubricant & material stock as well as all customer vehicles and products on site.
*Ensure the branch's Kodawari standards are maintained at all times.

Learning & Growth:
*To maintain on the job training for department personnel and highlight to the National Service *Manager for  any special needs that need to be addressed.
*Conduct regular weekly meetings with department staff to set priorities, review performance to date and motivate improved performance (with minutes to be forwarded to the National Service  Manager).
*Lead through coaching, mentoring and providing guidance to department staff members reporting to this position.
*Ensure the PMS process is carried out in line with the corporate PMS calendar and submitted to the National Service Manager.
*In conjunction with the National Service Manager, identify talent within the operation to ensure long term stability through the development of succession plans.

Occupational Health & Safety:
*Promote good health and safety practices, follow and support the implementation of ANZEN requirements and advise staff on any health and safety matters to ensure a safe working environment.
*Ensures ongoing 5s activity is supported and standards maintained in the service department at all times.

Customer Service:
*Responsible for and to ensure that the Quality Inspection (Q.I) control SOP is adhered to on every general service and repair performed in the workshop.
*Increase CPU (Customer Paid Unit) levels by maintaining effective preventative and required maintenance reporting is communicated to the Service Advisor for the attention of the customer.
*Increase Customer retention levels  for at least  5 years
*Monitor customer satisfaction reports and trends and format information into areas for improvement within the operation.
*Provides immediate resolutions to any service department related customer complaint.
*To maximize Service promotion activities to increase sales and CPu count.


Selection Criteria:

TSA 21 Certified , Attained Diagnosis Level Certification

Minimum of 10 years practical automotive experience and Minimum of 3 years supervising  skills




How to Apply

Apply by:



Contact Person:



Contact Phone:

() 35340


Email to send applications to:



Postal Address or location to apply in person:





How to apply - more information:

Please send your cover letter and CV to maru@asco.vu

 For further information on the above job please contact the employer directly.


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