20 November, 2018

Guest Service agent Night / Day shift

Ramada resort by Wyndham Port Vila
Port Vila

Due Date
27 Nov 2018

Full Time

Organisation Description
Ramada Resort Port Vila is a newly built full-service beachfront resort nestled on the cliffs of Erakor Lagoon views, just a few minutes from downtown Port Vila.

Offering 80 self-contained apartments with panoramic lagoon views, this premier resort caters to couples looking for a quality getaway, families and conferences and retreats.

Job Description
The Guest Services Agent will:

Handle check-in and checkout of arriving and departing guests, following established The Ramada resort standards.

Handle all cashiering transactions (posting charges to guest rooms, exchanging foreign currency, etc.), balancing their cash float at the end of each shift.

Respond to all guest requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action (safety deposit box issuance, message handling, dealing with complaints, etc.)

Coordinates room status updates with the Shift Leader, by notifying them of all group checkouts, late checkouts, early check-ins and special requests.

Be knowledgeable at all times of updated product and service information, including daily hotel meetings and conferences.

Possess a working knowledge of room reservation procedures, according to Ramada resort  standards, and will handle reservation booking and cancellation.

Customize their selling approach and upselling techniques, based on the targets set for each particular shift.

Will always be ready to anticipate client and guest needs well in advance.

Position available right now Night & Day shift

Please apply directly through this website. Kindly note that your full updated CV must include a recent ID picture of you.
Selection Criteria
•Previous experience in a customer-focused industry
•Positive attitude and good communication skills
•Commitment to delivering a high level of customer service
•Excellent grooming standards
•Calm, efficient, and organized with great attention to detail
•Ability to multi-task while maintaining a positive attitude when working with a Guest
•Professional manner with an emphasis on hospitality and guest service
•Ability to work on your own and as part of a team
•Competent level of IT proficiency

How to Apply
Apply by:
In person

Contact Person
Human resources

Contact Phone Number
Not Stated

E-mail to send applications to

Postal Address or location to apply in person
Ramada Resort by Wyndham Paray Port Vila

Website to Obtain Further Information
Not Stated

How to apply - more information
Not Stated

Source: Direct from the employer
For further information on the above job please see the source or contact the employer directly.