01 November, 2018

Customer Service Manager

Dynamic Supply Company
Port Vila

Due Date
9 Nov 2018

Full Time

Organisation Description
Dynamic Supply Co. is Vanuatu's premier hospitality supplier, offering high quality food and beverage products to over 100 hotels, resorts, restaurants and cafes across Vanuatu. We are quickly growing business with a great work environment and friendly atmosphere. We are seeking out the best people in Vanuatu to join our energetic team. If this is you and you have a strong desire to further your career with a progressive young company, we want to hear from you!

Job Description
Vanuatu's premier hospitality supplier is looking for a Customer Service Manager to join our team. The CS Manager will oversee our growing team of customer service staff. They will design and implement strategies to increase the quality of service, productivity and profitability of the business, and build the overall capacity of the customer sales team.

Duties & Responsibilities:
- Develop and implement customer service policies and procedures.
- Oversee the achievement and maintenance of agreed customer service levels and standards.
- Direct the daily operations of the customer service team.
- Plan, prioritise and delegate work tasks to ensure proper functioning of the department.
- Ensure the necessary resources and tools are available for quality customer service delivery.
- Review customer complaints and track customer complaint resolution.
- Handle complex and escalated customer service issues.
- Monitor accuracy of reporting and data base information.
- Analyse relevant data to determine customer service outputs.
- Identify and implement strategies to improve quality of service, productivity and profitability.
- Liaise with company management to support and implement growth strategies.
- Co-ordinate and manage customer service projects and initiatives.
- Meet and surpass sales budgets
- Evaluate and performance manage staff.
- Identify and address staff training and coaching needs.
Selection Criteria
• A minimum of 5 years working in customer service management or similar
• Proven experience in staff management, performance evaluation and upskilling.
• High financial literacy and demonstrated experience in accounts and finance management
• Experience in the food and beverage or hospitality sector would be a strong advantage.
• A confident, friendly person who is driven to provide exceptional customer service and create a supportive team environment.
• Demonstrated ability in problem solving and professional skills in conflict resolution. 
• A high level of initiative and motivation to work independently.
• Fluent in English and Bislama. Chinese or French would also be highly valued.

How to Apply
Apply by:

Contact Person
Jen Bowtell

Contact Phone Number
((+678))  35900

E-mail to send applications to

Postal Address or location to apply in person
PO Box 6107
Mele rd, Salili

Website to Obtain Further Information
Not Stated

How to apply - more information
Kindly include CV, cover letter and minimum 2 references / referees

Source: Direct from the employer
For further information on the above job please see the source or contact the employer directly.