12 November, 2018

Guest service Agent & Executive Housekeeper

Hotel Resort
Port Vila

Due Date
18 Nov 2018

Full time

Organisation Description
Hotel Resort

Job Description
Executive housekeeper
We are looking for an Executive Housekeeper directs and controls all housekeeping operations and the staff of the housekeeping department. He/she has to coordinate between housekeeping members in order to inspect assigned areas and to ensure standards.

An Executive Housekeeper manages the priorities and establishes and/or implements operating procedures and standards. The Executive Housekeeper also completes financial management tasks, such as setting and adhering to a budget. Furthermore he/she supports their staff and performs the duties of a housekeeper when required. An Executive Housekeeper also needs human resource management skills such as hiring, training, scheduling and evaluating performance of his/her team.

Ideally, the candidate must be familiar with all aspects of House keeping Operations ... Must assist all staff under her control in the accomplishment of their objectives. Must accomplish obligations and goals as outlined by the Executives.

Guest service agent Day/ Night shift
We’re currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:

Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure

Ensure Guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
Conduct in Room & Hotel familiarization and assist Guest in Hotel activity enquiries / requests

Maintain an up to date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to Guest queries

Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems

Maintain the privacy of all Guests by ensuring that no details of the Guests are disclosed

Demonstrate a complete understanding of the Hotel’s policies, procedures and service standards and have full knowledge of the Hotel facilities and happenings

Selection Criteria
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in Front Office with previous experiences as a Front Desk Agent in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus

How to Apply
Apply by:

Contact Person
Human resources

Contact Phone Number
Not Stated

E-mail to send applications to

Postal Address or location to apply in person
Not Stated

Website to Obtain Further Information
Not Stated

How to apply - more information

Source: Direct from the employer
For further information on the above job please see the source or contact the employer directly.