19 April, 2017

6890 Information/Research Officer

Vanuatu Tourism Office (VTO)

Hotels, Restaurant, Tourism & Travel
Emile Mercet Street, Port-Vila, Vanuatu
Job Hours:
Not Stated
Due Date

Job Description:

The Vanuatu Tourism Office (VTO) is seeking a Bilingual Information/Research Officer for its Port-Vila office. This is a junior position within the VTO and requires an outgoing and a dedicated person who will be the face of VTO to the Visitors Information Centre enquiries.
The Information/Research Officer ensures prompt and effective servicing of visitor, trade and media inquiries, as well as gathering of research data and market intelligence, which is a key function of the Vanuatu Tourism Office.
The Information/Research Officer’s responsibilities also include assisting in planning, organising and hosting trade and media familiarisation visits and providing regular feedback to senior management through the Senior Information/Research Officer.  

Duties & Responsibilities:
  1. Carries out duties of an Information/Research Officer in the main office or elsewhere as required
  2. Ensures that all inquiries are promptly dealt with and appropriate records of inquires made and serviced are kept
  3. Deals with verbal, written and electronic inquiries from visitors, travel agents and tour operators as well as media
  4. Undertakes data collection on local industry operators and gathering of market intelligence as directed by the Senior Research/Information Officer
  5. Cooperates with digital and e-marketing colleagues in developing, updating and maintaining destination product databases
  6. Participates in training on new products and product familiarizations and briefings by new and existing operators/service providers as well as other formal training sessions
  7. Assists the Senior Information/Research Officer in compiling regular reports on the main activities performed by the Visitor Information Centres as well as providing feedback on visitor trends and issues arising
  8. Provides input to the preparation of information material for publication and/or uploading on to the VTO website
  9. Assists in planning and organising domestic itineraries of familiarisation (‘famil’) visits by travel trade and media, as required
  10. Provides, meet and greet/transfer services for visiting agents, travel writers and broadcast media crews, as required
  11. Escorts as host on sightseeing/fact finding tours of invited famil groups (even out of office hours), as required
  12. Undertakes any other duties and responsibilities as directed by the Senior Information/Research Officer or the Manager Information/Research. 
  • Have at least three years' experience in the tourism sector, preferably in a similar position
  • Be computer literate and fluent in using Microsoft programs, email, internet and other related programs
  • Must have good communication skills 
  • Be fluent in French and English language
  • Have a formal qualification or training in tourism or any related field
  • Has a valid driver's licence.


Not Stated


English, French

How To Apply:

Written applications including copies of qualification and curriculum vitae should be forwarded to the address provided below.

Contact Person:

The Information & Research Manager


(+678) 22515

Vanuatu Tourism Office, PO Box 209, Port-Vila, Vanuatu



             19-Apr-17 Direct From Employer

For further information on the above Vanuatu job please see the source or contact the employer directly.