FENUA SIM
Location:
Due Date:
14-04-2026
Type:
part time
Organisation Description:
**French-Speaking Call Center Project – Vanuatu**
We are developing a **French-speaking call center based in Vanuatu**, designed to support companies targeting French and Francophone customers worldwide.
Our objective is to build a **lean, flexible, and high-quality remote team**, capable of handling customer service, sales support, and back-office operations entirely in French.
The project focuses on:
* Providing **cost-effective customer support solutions** for international businesses
* Leveraging Vanuatu’s strategic timezone and growing digital workforce
* Offering **remote work opportunities to French-speaking talents** in the region
This call center will operate with modern digital tools, ensuring efficiency, scalability, and a high level of service quality.
Our ambition is to become a **reliable offshore partner for French-speaking customer support**, combining performance, flexibility, and strong human value.
Job Desctiption:
**Position: French-Speaking Customer Advisor & Back Office Agent**
As part of the development of our French-speaking call center, we are looking for a versatile Customer Advisor capable of handling both customer interactions and back-office operations.
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### 🎯 **Key Responsibilities**
**Customer Service:**
* Handle customer inquiries via phone, email, and chat in French
* Assist customers with subscriptions, orders, and support requests
* Provide first-level technical support
* Deliver a smooth, responsive, and high-quality customer experience
**Sales Support:**
* Follow up with prospects and existing customers
* Present offers and assist in the decision-making process
* Contribute to business growth and conversion rates
**Back Office Operations:**
* Enter and update customer data
* Verify files and ensure data accuracy and compliance
* Manage administrative documents
* Track and follow up on requests until resolution
---
### ✅ **Profile Requirements**
* Fluent in French (spoken and written) — professional level required
* Good level of English is a plus
* Comfortable with digital tools (email, CRM, Google Sheets, etc.)
* Strong organizational skills and attention to detail
* Excellent communication and customer service mindset
* Ability to work independently in a remote environment
---
### 💼 **Work Environment**
* Remote position (work from home)
* Versatile role combining customer service and administrative tasks
* Use of modern digital tools and systems
* Opportunities for growth into sales or supervisory roles
---
### 🚀 **Role Objective**
Ensure a **high-quality customer experience** while maintaining accurate and efficient back-office operations, directly contributing to the company’s performance and growth.
Selection Criteria:
french fluent
Salary:
700 000 vt annual
How to Apply
Apply by:
Contact Person:
Thomas
Contact Phone:
Email to send applications to:
Postal Address or location to apply in person:
Website:
How to apply - more information:
For further information on the above job please contact the employer directly.
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