Iririki Island Resort & Spa
Location:
Port Vila
Due Date:
20-07-2025
Type:
Full Time
Organisation Description:
Our Mission is to provide to all our guests an unparalleled experience by delivering exceptional service in an atmosphere of luxury, relaxation and respect for the environment, while at the same time providing our employees with exceptional training, a career path and job security.
Job Desctiption:
Iririki Island Resort & Spa is seeking a suitable candidate to appoint for the position of Sales & Reservations Manager who will directly supervise all front office personnel and ensure proper completion of all Resort front office duties.
Key Roles & Responsibilities:
- Having knowledge of entire Reservations Procedures
- Responsible for Resort and Local Reservations
- Handling all forms of correspondence
- Monitoring Telephone Manner and general performance of reservations staff daily
- Allocate daily tasks to Reservations staff
- Review reservations booked daily
- Review arrival report daily
- Responsible for work schedule
- Supervising of Group Reservations
- Review room blocking for Long Stay Suites and special group requests
- Maintain cordial relations with commercial clients
- Identify Top Producing Accounts to ensure proper recognition by Reservations staff
- Responsible for preparation of occupancy forecast
- Responsible for maintaining a Neat and Orderly position at all times
- Responsible for various Production reports and supply to each department concerned
- Liaising with central reservations to communicate new rate plans and promotion
- Responsible for recording Company/Travel Agent Rates both in system and correspondence files
- Liaise with Sales Department with regards to occupancy, Rates Reservation's Analysis
- Bring to the attention of the Front Office Manager & Rooms Division Manager any hotel availability changes
- Responsible for ongoing Reservations staff training in conjunction with HR
Selection Criteria:
Skills
- Minimum of one year of hotel reservation management experience
- Intermediate to advanced Microsoft Office skills (inc. Word, excel, PowerPoint and Outlook)
- Technological and accounting skills i.e., POS and RMS, Xero an advantage
Sales and marketing
- Excellent verbal and written communication
- Experience handling cash
- Proven problem-solving skills
- Exceptional customer service/people skills
- Conflict and dispute resolution
- Knowledge of Room Master hotel system an advantage
- Highly organized and efficient
Salary:
How to Apply
Apply by:
Email
In person
Contact Person:
Human Resource Manager
Contact Phone:
Email to send applications to:
Postal Address or location to apply in person:
Applications to be made in writing to:
Human Resource Manager
Iririki Island Resort & Spa
P O Box 230
Port Vila
Vanuatu
Website:
How to apply - more information:
For further information on the above job please contact the employer directly.
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