30 May, 2023

Guest Relations & Reservations Officer

Fatumaru Lodge


Port Vila


Due Date: 




Full Time


Organisation Description: 

Fatumaru Lodge is a contemporary 3.5 star boutique hotel, offering waterfront self-catering apartments. Situated ten minutes from downtown, on a relaxing sandy beach in amazing Fatumaru Bay, Fatumaru Lodge is ideal for couples and families wishing to combine water recreational activities and explore Port Vila.


Job Desctiption:

This is a full-time position that is only open to Ni-Vanuatu candidates. 5 years minimum professional experience is required. This role answers directly to the Hotel Manager and the Hotel Owners as required. Whilst this is not a management position, the role requires managing information and procedures that are crucial to the operation of the hotel. As such, only candidates who can clearly demonstrate their abilities will be considered.

• Responding to guest enquiries over the phone and via email
• Entering and adjusting reservations on hotel management program
• Greeting, checking in and checking out guests
• Fulfilling guest requests, including arranging transfers, car hire & tours and transfers, restaurant reservations, confirming flights
• Complete room checks as required pre check-in and post check-out
• Assist the hotel manager as required
• Assist with various other office and site tasks such as taking inventories and tidying


Selection Criteria:

Minimum Requirements:
• Education: Year 12 or more
• Available to work Saturdays, Sundays and Public holidays as required
• Outgoing and cheerful, nice manner with people
• Neat and tidy appearance
• Reliable with a good work ethic and very honest

• Excellent spoken and written English, good verbal/spoken French will be a plus
• Previous experience in hotels, reservations, and guest relations
• Experience in using Hotel Management Systems
• Advanced skills in using Microsoft Excel and Outlook
• Xero experience is a bonus, but not essential
• Excellent attention to detail
• Excellent customer service skills




How to Apply

Apply by:

In person


Contact Person:



Contact Phone:


Email to send applications to:



Postal Address or location to apply in person:

Fatumaru Lodge
Kumul Hwy, Port Vila




How to apply - more information:

 For further information on the above job please contact the employer directly.


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