22 March, 2019

Assistant Front Office Manager / Front desk Manager

This is a special free ad meant to be for positions for young people with limited experience and offer on the job training.
Port Vila

Due Date
28 Mar 2019

Full Time

Organisation Description

Job Description
Operate the Front Office properly, efficiently and with profitability
Supervise and assist Guest Service Agents / Receptionist with their duties
Ensure a warm and genuine arrival and departure experience
Ensure accurate communication of information and guest requests to all relevant departments
Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for Guest Service Agents
Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of colleagues
Identifies quality improvement trends and effectively communicates issue to  management
Ensure that Training manual is continuously updated, maintained and used effectively
Handle all guest complaints and comments relating to the department tactfully
Cooperate and coordinate teamwork with other departments
Selection Criteria
Minimum 1 years of experience working in a 4/5-star hotel environment
A minimum of 2 years of Front Office experience in luxury hotels
Prior experience with PSMS is an advantage

How to Apply
Apply by:

Contact Person
HR department

Contact Phone Number
Not Stated

E-mail to send applications to

Postal Address or location to apply in person
Not Stated

Website to Obtain Further Information
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How to apply - more information
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Source: Direct from the employer
For further information on the above job please see the source or contact the employer directly.