03 March, 2016

6145 Front Office Manager

Iririki Island Resort & Spa

Hotel, Restaurant & Tourism
Port Vila, Vanuatu
Due Date

Job Description:
Reporting to the Rooms Division Manager, the FOM will directly supervise all front office personnel and ensure proper completion of all Resort front office duties.

Duties and  Responsibilities:
  • Responsible for the entire Front Office process of the Resort
  • Responsible for maintaining good guest relations within the Resort
  • Expect and react promptly to guests’ requirements and enquires
  • Actively listen and resolve guests’ complaints
  • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
  • Formulate budgets and prepare monthly revenue/expense forecasts
  • Maintain customer service/satisfaction standards; handle customer service issues
  • Maintain and operate all computer equipment
  • Supervise, roster, and train Front Office staff including security and boat drivers
  • Ensure Daily postings and direct billings are accurate and timely
  • Ensure the Resorts pricing policies are adhered to
  • Implement yield management principles to ensure the Resorts average room rate and occupancy levels are maintained at the highest possible levels
  • Perform the timely completion of Month End and ad hoc rooms reporting as required by the Resort Owners, Managing Director, Sales force or department heads

        • Minimum of four years of hotel front desk management experience, experience handling cash, accounting procedures, and general administrative tasks
        • Knowledge of Room Master hotel system an advantage.


            Not Stated



            How To Apply:
            Interested applicants for the above position may send a cover letter and CV including references to the email or postal address provided.
            Contact Person:

            Human Resource Manager


            Not Stated
            Human Resource Manager, Iririki Island Resort, PO Box 230, Port Vila, Vanuatu



             Not Stated
            03-Mar-16 Direct From Employer

            For further information on the above Vanuatu job please see the source or contact the employer