11 May, 2015

5574 Front Office/Reservations Manager

Coconut Palms Resort
Seaside, Port Vila, Vanuatu
Job Hours:
Full Time
Due Date:
Job Description:
Coconut Palms is currently seeking to recruit the following position. This position is based at Coconut Palms Resort with Remote access to Mariner Apartments.

Roles & Responsibilities:
  • Ensure full order of the front desk and that the whole team are following checklists and procedures at both properties. 
  • Ensuring daily log is properly filled out and sent to everyone daily from both properties. To ensure that the team has everything they need to complete their tasks. 
  • Filling away dead registration and other important records. 
  • Completing and organizing rosters and arranging coverage for last minute changes i.e sickness.
  • Dealing with guest requests and complaints in a timely matter, escalation of issues which you can not or unable to deal with so guests' expectations are met as quickly as possible. 
  • Ensure that all reservations are correct in the system, that any new reservations which are made either by the system or by team members are double checked and all updated in the system. 
  • Ensuring all notes in reservations are left for all bookings regarding rates and inclusions. 
  • When necessary following up with team members about reservation mistakes and retraining them to ensure that the team understands correct procedure. 
  • Pre-charging all prepayment bookings such as Booking.com/booking button etc at the time of booking and applying the deposits in the reservation system.
  • Following up and contacting no show guests or the booking agent in regards to why guest has not shown up and charging off cancellation fees when necessary.
  • 5 Years + experience which includes (reservation and reception) or 1 year + in a similar role.
  • Roommaster – preferred
  • Excel, Word, Computer skills, Well written, Well Presented
Not Stated
English, Bislama
How To Apply:
Email - All applications to be submitted to the following email address provided.
Contact Name:
Elliot Agius
(+678) 23696
Not Stated
Not Stated
More Information:
Not Stated
Direct from Employer
Source Date: