02 October, 2020

Hotel Receptionist

The Espiritu Hotel


Luganville, Santo


Due Date: 




Full Time


Organisation Description: 

The Espiritu is a small boutique hotel and car rental business located in the center of Luganville town in Santo. Managed by two brothers for the last 10 years, The Espiritu have grown to become one of the busiest and preferred accommodation and car rental service provider for our wide range of clienteles domestically and internationally.


Job Desctiption:

Training will be provided for the following Hotel Receptionist responsibilities:
- Bookings and reservation management via a variety of different mediums such as emails, Travel agents, OTAs (Expedia, Booking.com), phone calls and walk-in. Any changes in reservation must also be updated accordingly.
- Managing our reservation software (Resbook) daily and ensuring all bookings are catered for in the system and information relayed to appropriate departments.
- Payment handling via our POS system which include cash, cheques, LPOs and credit card payments. Credit card payments would also incur in occasional refund transactions, pre-authorizations and daily settlements.
- Minor accounting duties such as daily records of all income streams and proper filing of all relevant documents
- Checking in and checking out guests in an efficient yet friendly manner
- Daily liaising with department heads for repairs and guest requests.
- Tour bookings and general tourist advice as well as taking restaurant takeaway orders over the phone.
- Car rental booking management, filling in rental agreement forms, letting cars out and checking cars on return.


Selection Criteria:

- Minimum 2 years experience in a similar role (Office secretary, Data entry, Office Administration, Accountant and any other computer based jobs)
-  Fluency in Bislama and English is a must. Fluency in French is a bonus but not essential
- Experience with MYOB or Xero will be a big advantage but not essential
- Competent with Email, Excel and Words
- Competent in basic mathematics
- Willingness to learn
- Good communication
- Must be punctual




How to Apply

Apply by:

In person


Contact Person:

Simon Leung


Contact Phone:


Email to send applications to:



Postal Address or location to apply in person:

Attn: Simon Leung
The Espiritu Hotel
P.O Box 133, Luganville
Santo, Vanuatu





How to apply - more information:

 For further information on the above job please contact the employer directly.


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