27 January, 2019

Operations Manager (re-advertisement)

Nasama Resort
Port Vila

Due Date
9 Feb 2019

Full time

Organisation Description
Nasama Resort is a serviced apartment complex that offers deluxe self-contained beachfront accommodation. Just 10 minutes from Port Vila town centre, on Pango Road.

Job Description
• Responsible for the efficient overall management of the Resort’s operations;
• Supports and works with all Managers in all aspects of running the Resort;
• monitors the co-ordination between all departments to ensure smooth & efficient operations;
• highlights short/medium/long-term issues and helps formulate solutions;
• conducts regular operations team meetings with all department heads to discuss routine operational matters, sales targets, guest feedback and action taken for service recovery, and also discuss any staff issues;
• be on call 24 hours a day to resolve any urgent problems on emergencies.
• Manages search engine optimization and internet marketing, improve and update Resort’s website and social media platforms:
• communicates and negotiates contracts with international booking engines, travel agents, airlines, social and print media platforms;
• creates and implements marketing, advertising and sales campaigns on platforms such as international tourism websites and social media;
• builds and maintains relationships with internal and external guests;
• conducts weekly or daily meetings to follow up guest enquiries to solidify reservations and grow the business;
• provides timely and constructive feedback and response to all guest reviews;
• assesses and reviews customer satisfaction and service recovery process;
• Ensures the premises and apartments are in operative condition to receive and serve guests;
• ensures maintenance is completed in a timely manner during routine operational checks;
• Meets with respective Managers to train and review staff performance;
• identifies staff learning needs and assists with development;
• Randomly inspects Housekeeping, Maintenance and Restaurant stocks to check the stock in hand (quality, par stock levels, expiry etc) with Head Housekeeper, Maintenance Supervisor, F&B Manager & Head Chef;
• deals with suppliers to ensure purchase of quality products at reasonable cost;
• provides performance assessment of vendors every quarter to General Manager;
• inspects all departments with respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture;
• monitors the purchase requirements in various departments, accounts receivable collection from debtors and the accounts payable to suppliers;
• monitors and maintains operation costs in order to maintain maximum revenue to the Resort;
• assists in the preparation of the annual budgeting and monthly forecasting processes;
Selection Criteria
- Minimum 5 Year experience in Tourism industry
- Minimum 3 Year minimum in a Managerial role in an hotel, resort or boutique (more than 15 rooms).
- Professional knowledge & expertise on rate & allotment management with OTAs and channel manager (test will be conducted during interview)
- Master Degree in Tourism and/or Business, Economy or Marketing
Not Stated

How to Apply
Apply by:
In person

Contact Person
General Manager

Contact Phone Number
Not Stated

E-mail to send applications to

Postal Address or location to apply in person
PO BOX 1035 - Port Vila

Website to Obtain Further Information

How to apply - more information
Cover letter, detailed CV and References requested

Source: Direct from the employer
For further information on the above job please see the source or contact the employer directly.