25 August, 2015

5767 Regulatory Consumer Affairs Officer

Telecommunications & Radiocommunications Regulator

Port Vila, Vanuatu
Due Date:

Job Description:

TRR is seeking a Consumer Affairs Officer (CAO) to lead, and coordinate our regulatory consumer focused responsibilities in the Telecommunications/ICT sector and in accordance with the Telecommunications and Radiocommunications Regulation Act 2009 (the Act). The role includes:
  • Understanding of the key consumer issues in the Telecommunications Sector
  • Protecting consumer interests
  • Promoting user and investor education and confidence
  • Maintaining records of all promotional activities
  • Maintaining records of all consumer complaints
  • Understanding the status of Internet consumption in Vanuatu to support the achievement of the Millennium Development Goals (MDGs)
  • Understanding the overall market and competition activities in the telecommunications/market industry
  • Assisting with Universal Access Service objectives.
In particular, the Consumer Affairs Officer will provide support in the coordination of disputes between the Telecommunications/ICT operators and consumers; coordinate all TRR projects and areas of consumer relations and protection, monitor and coordinate the implementation of the Consumer and Advertising Guidelines, the Consumer Protection Regulation. The Consumer Affairs Officer must work cooperatively with industry, consumers and with TRR team members across all units, including Market and Competition, Technical and Internet Governance, Legal and Corporate Affairs and the Regulator.

Applicants must have the following combination of qualifications and experience.
  • A Degree in a relevant discipline, and 3 or more years of relevant Telecoms and ICT experience; or an equivalent combination of qualifications and experience
  • A sound understanding of ICT/telecom’s technologies and particularly, how they relate to and are used by consumers in Vanuatu
  • Demonstrated knowledge and understanding of telecommunications and ICT issues in the Pacific - and ideally Vanuatu
  • Strong demonstrative experience, knowledge and skills on consumer issues, particularly from a consumer protection, enforcement and compliance perspective
  • Sound project coordination and management skills
  • Proven ability to lead communication and PR programs
  • Experience in commercial roles and an understanding of the marketing and communications instruments
  • Excellent written and oral communication skills in English. French and Bislama highly desirable
  • Sound computing competence in Word, Excel, PowerPoint, Ms Project.

Required Character attributes
  • Loyalty to and respect for the Office of TRR, be proactive and reliable, demonstrated management and leadership ability, ethical judgement, responsibility, integrity, respect for others including leaders and the Organisation, self-confidence, advanced communication skills, highly motivated, flexible, team player, problem solving skills, and an ability to work under pressure. Management and leadership skills highly desirable.


Competitive package


English, French, Bislama

How To Apply:

All applications must be marked “Confidential” and addressed to the provided postal or email address by 4.00pm, 11th September 2015.

Contact Person:

Dalsie Baniala


(+678) 27621
TRR, PO Box 3547, Port Vila, Vanuatu



        25-Aug-15 Direct from Employers