26 April, 2019

Guest Service Agent / Night Auditor

Port Vila

Due Date
3 May 2019

Full Time

Organisation Description

Job Description
To ensure welcome guest , check all revenues transactions raised by outlets and Front office are audited and posted to the guest ledger, meeting required deadlines to enable the reset the Opera system is on time to begin a new day.


Audit all Revenue transactions for accuracy and ensure the Opera System and Cash Register trails match.
Audit all Revenue transactions for techniques and methods used to meet our standards and Company Policies & Procedure.
Ensures all revenue transactions recorded and consistent and carried out according to our standard procedures.
Checks all revenue transactions raised in the hotel to the guest ledger (to the relevant room number or account) where applicable and confirm that the outlets totals tally all charge and cash records in an outlets to outlets basis, ensuring back-ups are available.
Check all room rates posted are correct and backed up with the necessary documentation in relation to various hotel rates, including complimentary and house use.
Check the authenticity of all Front Office and outlets paid outs, rebates, discounts and adjustments are verifies and correct and carried out with accordance to local policies and procedures.
Ensures all City ledgers related transactions are tallied with Opera totals and transferred on a daily basis with all necessary back-ups intact.
Check all foreign exchange transactions in outlets and Front Office are carried out according to local policies and procedures.
Check late departures and room revenue posted through Misc. charges are monitored according to Companys policies and procedures.
Selection Criteria

To handle all guest queries in a professional manner.
Ability to deal effectively with internal and external customers
Strong analytical skills.
Should be conversant with: Opera, Micros and Microsoft office applications.
Good communication skills

How to Apply
Apply by:

Contact Person
Human ressources

Contact Phone Number
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E-mail to send applications to

Postal Address or location to apply in person
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Website to Obtain Further Information
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How to apply - more information
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Source: Direct from the employer
For further information on the above job please see the source or contact the employer directly.