21 December, 2017

7325 Call Center Agent Level 1

Telecom Vanuatu Limited

Industry:
Telecommunications
Location: 
Port Vila, Vanuatu
Job Hours:
Not Stated
Due Date
31-Dec-17




Job Description:


Telecom Vanuatu Limited is seeking for a Call Center Agent Level 1 to be based in Port Vila.
Missions
The main mission of the position is to handle all inbound/outbound calls of the call center and providing the best possible service to all TVL internal and external customers to achieve the highest level of customer satisfaction including complete and comprehensive understanding of all products, services, policies and procedures.
Activities
  • Handle all incoming calls at the Call Center
  • Provide best possible service to customers to achieve highest level of customer satisfaction
  • Ensure to have complete and comprehensive understanding of all TVL products and services and provide proper information to customers
  • Resolve customer complaints in time and treat them as business opportunities to ensure continuous improvement and development
  • Contact customers to obtain payment commitments in a professional and customer sensitive way, reducing where possible the risk of credit churn
  • Enable troubleshooting and remedy of basic reoccurring problems before escalating to second level of technical support with supervisors or peers providing relevant information and appropriate report
  • Fully understands & adheres  to company policies & procedures that generate personal/professional credibility and trust
  • Ensure to achieve the requested staffed time on a daily basis to minimize lost call rate. 
        Criteria:
        Competences 
        Qualification & Experience
        • Secondary school graduates
        • 2-3 Years’ experience in similar position
        Skills
        • Customer oriented
        • Strong Communication, listening & interpersonal skills
        • Flexibility & teamwork
        • Self-confident with professional behavior & attitude
        • Bislama, English & French are required
        • Computer literate.
        Personal Characteristics
        • Take initiative to do things 
        • Reliable 
        • Adaptability  
        • Ability to work under stress 
        • Sense of service      
        • Honest
        • Conscientious and rigorous
        • Availability, ability to work after working hours and weekend. 

              		Salary:

              Not Stated

              		Language:

              		English, French, Bislama

              		How To Apply:
              Interested applicants for the above position may send in their application and CV addressed to HR Coordinator, PO Box 146, Port Vila, or valerie.dinh@tvl.net.vu before on 31st December 2017.
              Contact Person:

              Valerie Dinh

              		Phone:

              		(+678) 22185
              Address: 
              PO Box 146, Port Vila, Vanuatu

              		Email:

              valerie.dinh@tvl.net.vu


              		Website: 
               Not Stated
              ______________________________________________________________
              Source: 
                          21-December-17 Direct from Employer

              		For further information on the above Vanuatu job please see the source or contact the employer directly.