03 July, 2020
Insurance Consultant
Tower Insurance Vanuatu
Location:
Port Vila
Due Date:
10-07-2020
Type:
Full time
Organisation Description:
Tower Insurance Vanuatu provides general insurance solutions for both domestic and commercial customers
Job Desctiption:
What you'll do day to day
Attend to all customer enquiries by accurately identifying the nature of the enquiry and responding in a timely and professional manner in line with policy wordings
Ensure the accurate input, update or alteration of customer records when required, and that all interactions are clearly and professionally noted on customer files using TOWER's in-house systems
All correspondence to customers comply with company standards
Actively manage the customer experience from first point of contact through to satisfactory completion by ensuring customer is kept informed and expectations are set clearly
Resolve customer complaints by attending to issues raised effectively and speedily and adhering to Company escalation procedures
Ensure company integrity is maintained and risk exposure minimised by adhering to Company underwriting procedures for all new business or policy replacements
Proactively work within the company service standards and individual performance levels set for you to ensure your performance is acceptable within these frameworks
Remain up to date with legislative requirements by keeping familiar with Government Acts and any other legislation affecting our business
Ensure optimum retention of customers by attending to their needs promptly
Ensure continuous improvement occurs in all areas by identifying and notifying opportunities to provide better customer service, speed and responsiveness.
Proactively seek and identify opportunities for cross sell or upsell of products and refer to sales for closure
To support the Country Manager on Alliance, Broker and Agency relationships to generate premium growth, and to respond to Partners' requests promptly and professionally, and transacting business within agreed service levels at all times.
Responsible for the day to day processing of banking, proposal forms, endorsements, cancellations, and other requests received from business partners, and credit control management, and monthly bordereau processing.
Perform any additional task as or when requested by your manager
To liaise with customers to promptly resolve their claim in accordance with the wording and company's policies and procedures and respond to their requests through the prompt attention to their individual needs. Liaison with the customer regarding their claims may occur via the phone, the mail or in person. Professionalism is necessary in all these avenues of customer contact.
In understanding the products offered by TOWER and the needs of the customer, the position holder is also required to identify other opportunities where the relationship with the customer can be further enhanced by seeking cross selling opportunities. Growth of the customer base whilst retaining existing customers is also a requirement of the role.
Authority exists within the role to make appropriate and timely decisions necessary to ensure standards are met and responsibilities are acted upon, within set authority limits.
Attend to customer claims inquiries as they occur (via the phone, mail and over the counter) by accurately identifying the nature of the enquiry and responding in a timely and professional manner.
Attend to daily mail by reviewing and prioritising tasks in accordance with personal responsibilities and capabilities and undertaking appropriate action.
Ensure all company preferred suppliers adhere to the company's service standards, and to ensure that company preferred suppliers are utilised at all times (unless for specific reasons this is not practical)
Ensure all new claims lodged are loaded against the appropriate policy and are accurately estimated and where required, are referred to Pac Ops claims team
Ensure the escalation of difficult claims or customers to the Country Manager.
Ensure Company integrity is maintained and risk exposure minimised by adhering to Company claims policy.
Ensure regular feedback to customers on the progress of all claims
Ensure the appropriate assessor and/or investigator has been appointed where required
Ensure timely settlement following receipt of all relevant information including final assessor / investigator report.
Manage the claims process for every claim lodged in line with policy wordings and arrange payment as necessary.
Perform any additional claims tasks as or when requested by your manager
Your key measures of success
Speed and efficiency of customer interactions
Customer care and conversation quality
Process improvements
Adherence to Company business practices
Efficient processing of all transactions
Customer retention
Voice of the customer results
Policy growth
Selection Criteria:
Necessary:
Keyboard skill and computer literacy
Insurance and/or financial services experience
Previous experience in customer sales &service and service delivery roles
Excellent interpersonal techniques
Proven written and verbal communication skills with strong attention to detail
Sound problem solving and analytical capabilities
Self-motivated with time management and organisational abilities
Customer focused with a quality orientation
Team player
Shows integrity and sound judgment
Desired:
Previous demonstrated experience in sales & service delivery roles
Sound administrative skills and attention to detail
Insurance practice and process knowledge desirable
Previous claims processing experience desirable
Product knowledge in the Fire and General Insurance area
Salary:
How to Apply
Apply by:
Contact Person:
Contact Phone:
Email to send applications to:
contactus@towerinsurance.com.vu
Postal Address or location to apply in person:
Website:
www.towerinsurance.com.vu
How to apply - more information:
Resumes only accepted via email - contactus@towerinsurance.com.vu
For further information on the above job please contact the employer directly.
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DIESEL MECHANICAL ENGINEER - Luganville, Espiritu Santo
Company: Vanuatu Utilities & Infrastructure Limited (a subsidiary of Pernix Group) - Job Type: Full-Time - Excerpt: Vanuatu Utilities & Infrastructure Limited (A Pernix Group Company) is currently looking for suitably qualified and competent Diesel Mechanical Engineer. Qualifications and Experience: Mechanical Engineering qualification Experience on Power Plant Operation and Maintenance (Diesel/Hydro) Can speak and read […]
The post DIESEL MECHANICAL ENGINEER appeared first on Vanuatu Wok.
Source: Van WokAir Vanuatu
https://dailypost.vu/classifieds/job/air-vanuatu/pdfdisplayad_38d53fc6-bcbb-11ea-8c13-9b78f3797c3d.html
Air Vanuatu
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Air Vanuatu
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02 July, 2020
Store Keeper
Ahapi Stationery & General Supplies
Location:
Port Vila - Bladinier Estate
Due Date:
30-08-2020
Type:
Full time
Organisation Description:
Job Desctiption:
Handle day-day sales of the store.
Selection Criteria:
-At least completed USP foundation or has experience using computer skills.
-Smart and honest.
-Has good accounting or money skills.
-Listens well to instructions when given to him/her.
Salary:
How to Apply
Apply by:
Telephone
Contact Person:
Johnny Arnhambat/Anthea Arnhambat
Contact Phone:
(678) 7742464/7354075
Email to send applications to:
antheaarnhambat@gmail.com
Postal Address or location to apply in person:
Website:
How to apply - more information:
ahapistationery@gmail.com
For further information on the above job please contact the employer directly.
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General Manager
Ahapi Stationery & General Supplies
Location:
Santo Town
Due Date:
31-08-2020
Type:
Full time
Organisation Description:
Private and Locally owned Stationery Business.
Job Desctiption:
Handle day-day management needs of the business.
Selection Criteria:
-High level understanding of MYOB.
-Have a Diploma or any higher education qualification in management/accounting.
-Minimum of 3 years experience in the field of management.
-Ability to prioritise tasks and handle multiple assignments simultaneously.
-Ability to effectively present information and respond to questions from employees, members, suppliers and the general public.
-Hold a valid driver's licence.
-Must demonstrate initiative - ability to think, work, and make independent decisions, based on sound judgment.
Salary:
How to Apply
Apply by:
Telephone
Contact Person:
Johnny Arnhambat/Anthea Arnhambat
Contact Phone:
(678) 7742464/7354075
Email to send applications to:
antheaarnhambat@gmail.com
Postal Address or location to apply in person:
Website:
How to apply - more information:
ahapistationery@gmail.com
For further information on the above job please contact the employer directly.
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Wanfuteng Bank Vanuatu
https://dailypost.vu/classifieds/job/wanfuteng-bank-vanuatu/pdfdisplayad_8ed25e9c-bbf6-11ea-bc8a-0767047c1e38.html
Wanfuteng Bank Vanuatu
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Source: https://dailypost.vu
Wanfuteng Bank Vanuatu
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Source: https://dailypost.vu
Lotus Day Spa
https://dailypost.vu/classifieds/job/lotus-day-spa/pdfdisplayad_c99cde26-bbf6-11ea-b8a5-bfa714633bf7.html
Lotus Day Spa
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Lotus Day Spa
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MARKETING & SALES AGENT - Port Vila, Efate
MARKETING & SALES AGENT
Company: 1NOMO TV Channel
Job Type: Contract
Excerpt: Working as a contracted Marketing & Sales Agent You will receive 15% commission of any sales and sponsorship funding you bring into 1NOMO You will be working with small and big businesses, local film production companies, independent film makers and creating propositions for both Must ...
Source: Van Wok
Company: 1NOMO TV Channel
Job Type: Contract
Excerpt: Working as a contracted Marketing & Sales Agent You will receive 15% commission of any sales and sponsorship funding you bring into 1NOMO You will be working with small and big businesses, local film production companies, independent film makers and creating propositions for both Must ...
Source: Van Wok
SAVE THE CHILDREN POSITIONS VACANT - Port Vila. Luganville. Ambae.
Company: Save the Children
Job Type: Contract
Excerpt: An exciting opportunity to know that your work contributes to making the world a better place for children. Contract full-time positions open to Vanuatu citizens and residents THE ORGANISATION: Save the Children is the world’s largest independent child rights development organisation, making a difference to...
SAVE THE CHILDREN POSITIONS VACANT
Source: Van Wok
Job Type: Contract
Excerpt: An exciting opportunity to know that your work contributes to making the world a better place for children. Contract full-time positions open to Vanuatu citizens and residents THE ORGANISATION: Save the Children is the world’s largest independent child rights development organisation, making a difference to...
SAVE THE CHILDREN POSITIONS VACANT
Source: Van Wok
01 July, 2020
Golden Port Restaurant
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Golden Port Restaurant
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Golden Port Restaurant
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Coconut Palms Resort & Casino
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Coconut Palms Resort & Casino
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Coconut Palms Resort & Casino
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Vanuatu Health Program
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Vanuatu Health Program
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Vanuatu Health Program
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New jobs for the week - 1 July 2020
Job Title
|
Organisation Name
|
Due
|
|
Vanuatu
National Statistics Office
|
01Jul
|
||
Tower
Insurance
|
03Jul
|
||
ARORA
Solutions Limited
|
04Jul
|
||
Global
Green Growth Institute
|
05Jul
|
New
|
|
Care
International
|
06Jul
|
||
Kaihatsu
Management Consulting, Inc.
|
07Jul
|
LinkPS
|
|
Ah Pow
|
07Jul
|
New
|
|
Port
Vila Golf and Country Club
|
10Jul
|
New
|
|
Pacific
Women
|
12Jul
|
||
Vanuatu
Education Support Program
|
13Jul
|
New
|
|
Ministry
of Finance and Economic Management
|
13Jul
|
New
|
|
Anglican
Diocese of Central Vanuatu & New Caleonia
|
15Jul
|
||
30 June, 2020
SENIA KIRIKULUM OFISA (RI-ADVETAESMEN) - Port Vila, Efate
Company: Pablik Seves Komisen
Job Type: Full-Time
Excerpt: ADVETAESMEN BLONG VEKENSI INSAED LONG PABLIK SEVES Pablik Seves Komisen i wantem rikrutum wan man we i gat eksperiens mo i kwalifae blong tekemap olgeta posisen ia: Olgeta infomesen blong Posisen: Ri-Advetaesmen Taetol blong Wok: Senia Kirikulum Ofisa Namba blong post: 482 Gred: PS 6.1 […]
SENIA KIRIKULUM OFISA (RI-ADVETAESMEN)
Source: Van Wok
Job Type: Full-Time
Excerpt: ADVETAESMEN BLONG VEKENSI INSAED LONG PABLIK SEVES Pablik Seves Komisen i wantem rikrutum wan man we i gat eksperiens mo i kwalifae blong tekemap olgeta posisen ia: Olgeta infomesen blong Posisen: Ri-Advetaesmen Taetol blong Wok: Senia Kirikulum Ofisa Namba blong post: 482 Gred: PS 6.1 […]
SENIA KIRIKULUM OFISA (RI-ADVETAESMEN)
Source: Van Wok
AGENT SUPÉRIEUR DE PROGRAMMES SCOLAIRES (REPUBLICATION DE POSTE) - Port Vila, Efate
Company: Commission de la Fonction publique
Job Type: Full-Time
Excerpt: POSTE A POURVOIR DANS LA FONCTION PUBLIQUE La Commission de la Fonction publique recherche des personne compétente pour occuper le poste suivant: Détails du poste Republication de poste Titre du poste: Agent supérieur de programmes scolaires Numéro de poste: 482 Échelon salarial: PS […]
AGENT SUPÉRIEUR DE PROGRAMMES SCOLAIRES (REPUBLICATION DE POSTE)
Source: Van Wok
Job Type: Full-Time
Excerpt: POSTE A POURVOIR DANS LA FONCTION PUBLIQUE La Commission de la Fonction publique recherche des personne compétente pour occuper le poste suivant: Détails du poste Republication de poste Titre du poste: Agent supérieur de programmes scolaires Numéro de poste: 482 Échelon salarial: PS […]
AGENT SUPÉRIEUR DE PROGRAMMES SCOLAIRES (REPUBLICATION DE POSTE)
Source: Van Wok
SENIOR CURRICULUM OFFICER (RE-ADVERTISEMENT) - Port Vila, Efate
Company: Public Service Commission (PSC)
Job Type: Full-Time
Excerpt: ADVERTISEMENT OF VACANCY IN THE PUBLIC SERVICE The Public Service Commission wishes to recruit an experienced and qualified person to fill the following position: Details of Position Re-advertisement Post Title: Senior Curriculum Officer Post Number: 482 Grade: PS 6.1 Annual Salary: 1,906,500 VT Location: […]
SENIOR CURRICULUM OFFICER (RE-ADVERTISEMENT)
Source: Van Wok
Job Type: Full-Time
Excerpt: ADVERTISEMENT OF VACANCY IN THE PUBLIC SERVICE The Public Service Commission wishes to recruit an experienced and qualified person to fill the following position: Details of Position Re-advertisement Post Title: Senior Curriculum Officer Post Number: 482 Grade: PS 6.1 Annual Salary: 1,906,500 VT Location: […]
SENIOR CURRICULUM OFFICER (RE-ADVERTISEMENT)
Source: Van Wok
COMMUNICATIONS COORDINATOR - Port Vila, Efate
Company: Vanuatu Health Program (VHP) -
Job Type: Full-Time - Excerpt: About the Program The goal of the Vanuatu Health Program (VHP) is to support the Ministry of Health (MoH) achieve the health objectives of the NSDP and its commitment to the delivery of health services demanded at national, provincial and local levels for a […]
COMMUNICATIONS COORDINATOR
Source: Van Wok
Job Type: Full-Time - Excerpt: About the Program The goal of the Vanuatu Health Program (VHP) is to support the Ministry of Health (MoH) achieve the health objectives of the NSDP and its commitment to the delivery of health services demanded at national, provincial and local levels for a […]
COMMUNICATIONS COORDINATOR
Source: Van Wok
29 June, 2020
INFORMATION TECHNOLOGY UNIT SUPPORT OFFICER - Port Vila, Efate
Company: Coffey
Job Type: Full-Time
Excerpt: Information Technology Unit Support Officer Opportunity to contribute to the education sector in Vanuatu Full time – 6-month role with possibility for extension Based in Port Vila, Vanuatu The Program On behalf of the Australian Department of Foreign Affairs and Trade Coffey is managing the delivery of […]
INFORMATION TECHNOLOGY UNIT SUPPORT OFFICER
Source: Van Wok
Job Type: Full-Time
Excerpt: Information Technology Unit Support Officer Opportunity to contribute to the education sector in Vanuatu Full time – 6-month role with possibility for extension Based in Port Vila, Vanuatu The Program On behalf of the Australian Department of Foreign Affairs and Trade Coffey is managing the delivery of […]
INFORMATION TECHNOLOGY UNIT SUPPORT OFFICER
Source: Van Wok
QUALITY ASSURANCE OFFICER – EXTERNAL QUALITY AUDIT - Port Vila, Efate
Company: Vanuatu Qualifications Authority (VQA)
Job Type: Full-Time
Excerpt: The Vanuatu Qualifications Authority (VQA) is the national regulator of the post-school education and training (PSET) sector. The VQA regulates PSET courses and providers to ensure nationally approved quality standards are met. The VQA is one of the key agents in the implementation of […]
QUALITY ASSURANCE OFFICER – EXTERNAL QUALITY AUDIT
Source: Van Wok
Job Type: Full-Time
Excerpt: The Vanuatu Qualifications Authority (VQA) is the national regulator of the post-school education and training (PSET) sector. The VQA regulates PSET courses and providers to ensure nationally approved quality standards are met. The VQA is one of the key agents in the implementation of […]
QUALITY ASSURANCE OFFICER – EXTERNAL QUALITY AUDIT
Source: Van Wok
DRIVER - Port Vila, Efate
Company: Care International in Vanuatu
Job Type: Full-Time
Excerpt: Job Reference: CIV2011 CARE is an international humanitarian and development organisation fighting global poverty, with a vision to which focuses on empowering women and girls to fight poverty and bring lasting change to their communities. We work in over 80 countries around the world. […]
DRIVER
Source: Van Wok
Job Type: Full-Time
Excerpt: Job Reference: CIV2011 CARE is an international humanitarian and development organisation fighting global poverty, with a vision to which focuses on empowering women and girls to fight poverty and bring lasting change to their communities. We work in over 80 countries around the world. […]
DRIVER
Source: Van Wok
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