Warwick Le Lagon Resort
Location:
Port Vila, Vanuatu
Due Date:
29-11-2024
Type:
Full Time
Organisation Description:
Warwick Le Lagon - Vanuatu is a vibrant, 4.5-star family-friendly luxury resort located on the shores of Erakor Lagoon in Port Vila (Vanuatu) and is also a member of Warwick Hotels and Resorts which has over 60 Hotels, Resorts and Spas worldwide in locations including Europe, USA, Asia, Africa and the Pacific.
Job Desctiption:
Key Responsibilities:
-Perform administrative duties including: reading and writing reports, preparing memorandums and orally communicating with guests, managers, corporate office, local association, etc.
-Critically review reports of occupancy, revenue etc.
-Formulate complex reports
-Manage the operations of the hotel to maximize the profitable growth of the business and ensure service and product quality to maintain and enhance the integrity of the hotel.
-Oversee the operation of the hotel to ensure the revenues and profits are maximized, consistent with budgets and business plans
-Ensure that overall hotel revenues are maximized by anticipating and planning for market shifts, developing and monitoring strategic marketing prospects.
-monitor cost control, property condition, cleanliness and quality of product and service throughout hotel.
-Developing, implementing and monitoring annual business and marketing plans and participating in appropriate national marketing efforts
-Ensure that number of market segments reached and diversify the sources of revenue
-Formulate revenue management and ensure maximum production via different booking channels.
-Maintain visibility with guests and key community contacts to ensure guest satisfaction and a visible presence in the local community
-Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotels profitability goals
-Create and maintain customer-driven hotel with a customer-keeping vision that inspires the hotel associates to do their best
-Ensure a cross-trained and motivated employee workforce capable of meeting current and future staffing needs and delivering guest services according to quality standards
-Ensure a strong employee culture through the direction, development and support of employees and employee oriented programs
-Provide leadership to the departments to achieve their goals and objectives
-Communicate the goals and objectives and inspire employees to achieve those goals
-ability to sell concepts and ideas to management, peers, and employees
-Demonstrate team building experience
-Demonstrate ability to lead by example
-Participative management style
-Abilities to inspire, train, and develop people for promotion
-Instill a guest service attitude in all employees
-Instill a "can-do" attitude in all employees
-Interview, hire supervise and counsel department managers in the efficient operation of their respective areas
-Meeting with, develop and delegate improvement plans for operation and review performance of management team
-Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations
-Communicate both verbally and in writing to provide clear direction to staff
-To be familiar with Warwick Hotels and Resorts policies and procedures
-To be well-versed with the facilities and services offered by the Hotel
-Ensure that product quality standards are met as they relate to landscaping, decorations, levels of maintenance, cleanliness, hygiene and sanitation in all areas of the hotel outlets
-Ensure the assets of the hotel and the brand name are maintained through the development and recommendation of annual business and capital plans
-Physically tour and visually inspect property on a daily basis
-Appropriate handle associate issues in conjunction with Human Resources in line with Company polices
-Comply with attendance rules and be available to work on a regular basis
-Perform any other job related duties as assigned
Selection Criteria:
Our ideal candidate:
-Extensive experience (5+ years) in a senior management role within the hospitality industry, preferably in a family-orientated resort or hotel environment
-Exceptional customer service orientation and the ability to deliver memorable guest experiences
-Strong leadership and people management skills, with the ability to motivate and inspire a team
-Relevant tertiary qualifications in hospitality management or a related field would be an advantage
-Possess previous experience in hotel industry, with a good understanding of Rooms division, Food & Beverage and Events, Sales & marketing
-You will lead by example creating an environment where your team are encouraged and motivated to be their true self each day
-Confidence in your capability to build strong relationships, effectively resolve difficult situations and implement solutions that improve the service levels and financial results of the business
-Full Job description will be released upon request.
-Salary package will be based on role, skills, experiences, qualifications, location and other job related factors
Relocation assistance, if required
Salary:
How to Apply
Apply by:
Email
Post
Contact Person:
Shalvin Lal
Contact Phone:
(+678) 5552658
Email to send applications to:
Postal Address or location to apply in person:
Shalvin Lal
Financial Controller
WARWICK LE LAGON - VANUATU
P O Box 89
Elluk Road, Off Kumul Highway, Erakor Lagoon, Port Vila, Vanuatu
Website:
How to apply - more information:
For further information on the above job please contact the employer directly.
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