Not Given
Location:
Port Vila
Due Date:
04-08-2023
Type:
Full time
Organisation Description:
Our client, a major resort in Port Vila, is seeking a General Manager to ensure the smooth running of the resort, responsible in achieving efficient and effective resort operations and delivery of superior customer service and quality outcomes; maximising profitability and enhancing the guest experience through effective management strategies and initiatives.
Job Desctiption:
Main Duties & Responsibilities
• To ensure the management team perform effectively throughout the resort;
• Manage the operational performance of the resort through meeting and exceeding set budgetary requirements;
• Proactively seek sales and marketing opportunities, ensuring a focus on continuous business development;
• Provide weekly management report on sales, operations and finances to the owners;
• Manage performance of employees through consistent and effective communication and provide regular feedback;
• Regularly monitor and report upon the resort's financial performance against the operational budget to achieve annual set targets;
• Maximise room yield and resort revenue through strategic sale practices and yield management;
• Be responsible for the coordination of recruitment, induction, training, and personal development of all staff across all departments;
• Implement the resort improvement plan to ensure the 5 star resort stays the 5 star resort;
• Monitor staff conduct and performance standards, work health and safety and ensure service expectations are maintained across all departments;
• Conduct regular and systematic meetings with Department Heads and staff to ensure open communication lines are maintained;
• Ensure all staff are extensively trained and perform their roles in a professional manner in line with company standards;
• Complete management reporting requirements to company standard at set schedule;
• Ensure all staff members are adequately informed and trained on new and existing resort policies and procedures;
• Communicate regularly with other Resort Managers to keep lines of communication open and to discuss information'
• Ensure resort is compliant with all company guidelines, local laws including, fire regulations and essential services;
• Ensure team members are trained and able to manage resort security by ensuring a safe environment for guests and employees;
• Continuously review resort policies and procedures ensuring all staff are aware of and comply with set requirements;
• Lead by example and conduct yourself in a professional manner that reflects the company in a positive way; and
• Any other duties as may reasonably be requested or required including other duties as the position evolves.
Selection Criteria:
Skills
• Must understand and speak English fluently;
• Ability to supervise, lead and manage over 200 employees;
• Ability to handle guest requirements including complaints;
• A solid sales background gained within the hospitality industry is essential;
• Knowledge of the exhibitions/conference conventions market is highly desirable as is previous experience of an opening;
• Excellent communication and delegations skills;
• A high level of financial awareness and achievements; and
• Ability to calculate/analyse data.
Salary:
How to Apply
Apply by:
Contact Person:
Hurley Lawyers
Contact Phone:
Email to send applications to:
Postal Address or location to apply in person:
Website:
How to apply - more information:
Interested applicants should email their qualifications and C.V. to KATHRYN HURLEY at Hurley Lawyers
For further information on the above job please contact the employer directly.
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