Iririki Island Resort & Spa
Location:
Port Vila
Due Date:
20-07-2025
Type:
Full Time
Organisation Description:
Our Mission is to provide to all our guests an unparalleled experience by delivering exceptional service in an atmosphere of luxury, relaxation and respect for the environment, while at the same time providing our employees with exceptional training, a career path and job security.
Job Desctiption:
Iririki Island Resort & Spa is seeking suitable candidate to appoint for the above position reporting to Rooms & Grounds Manager.
The Assistant Head Housekeeper assists in the managing and directing of the day–to–day operations of all Housekeeping and laundry functions. Provides support to the Front Office Manager in all areas of Housekeeping operation, such as staff training, coaching and counseling and consistently inspects and enforces adherence to the Standards of Excellence. Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.
The duties for this role will include:
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Resort standards, as required by scheduling, which may vary according to the needs of the Resort.
- Comply at all times with Resort standards and regulations to encourage safe and efficient hotel operations.
- Determine the labor needs for the department and adjust staffing levels as needed.
- Prepare assignment sheets for the room attendants and determine duties for remaining staff.
- Maintain and help keep clean and restock all Housekeeping closets.
- Check the unoccupied rooms to ensure they are ready to rent.
- Report all discrepancies to the Front Office Manager.
- Record lost and found articles and secure them in the proper area.
- Manage the daily activity of all the housekeeping staff.
- Coordinate efforts with the front desk, maintenance staff and the Front Office Manager for things that may require your attention.
- Establish and maintain a regularly scheduled cleaning program – i.e. public areas, floor care, deep cleaning, changing shower curtains etc…
- Select and provide proper equipment and supplies for efficient and economical operation for the department. Establish and maintain standards of quality control.
- Conduct Monthly linen Inventories.
- Review daily, weekly and monthly reports (i.e. labor, revenue, sales, occupancy, arrivals, VIPs).
- Conduct public area inspections as well as room inspections to evaluate the physical condition of the Resort and recommend any repairs, painting and furnishing upgrades necessary.
- Supervise all staff including selecting, training, evaluating, scheduling, counseling and disciplining in accordance to the company policies.
- Have monthly staff meetings with entire housekeeping staff to communicate, update and listen to staff concerns or comments.
- Maintain employee records concerning attendance and punctuality.
- Be knowledgeable about and able to respond to emergency situations.
- Must work well in stressful, high pressure situations.
- Must be effective at listening to, understanding, and clarifying the concerns and
issues raised by coworkers and guests.
- Must display exemplary performance for the housekeeping staff to follow.
- Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must have the ability to work various hours and shifts per week, with an average of 48+ hours per week.
- Must possess the ability to train personnel.
- Must possess good record keeping habits and time management skills.
- Other hotel-related duties as required.
Selection Criteria:
The successful candidate will have the following attributes:
– Minimum 5 years of experience in a Managerial position preferably in a 4-5 star hotel.
– Strong Operational and Technical Knowledge
– Strong Leadership abilities and organizational skills
– Able to drive change and look for operational efficiencies
– Should be familiar with computers and hotel applications
– Effective speaking and communications skills
– Critical thinking to recognize problems and identify solutions.
Salary:
How to Apply
Apply by:
Email
In person
Contact Person:
Human Resource Manager
Contact Phone:
Email to send applications to:
cc@iririki.com
Postal Address or location to apply in person:
Applications to be made in writing to:
Human Resource Manager
Iririki Island Resort & Spa
P O Box 230
Port Vila
Vanuatu
Website:
How to apply - more information:
For further information on the above job please contact the employer directly.
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