26 July, 2019

Guest service agent / Receptionnist




Ramada resort by Wyndham
Location
Port Vila

Due Date
2 Aug 2019

Type
Full Time Night & Day shift

Organisation Description
Ramada Resort by WYNDHAM Port Vila is a full-service beachfront resort on the cliffs overlooking the Erakor Lagoon, just minutes from downtown Port Vila.

Offering 80 self-contained apartments with panoramic lagoon views, this prime resort is ideal for couples looking for a quality getaway, families and conferences and retreats.

Job Description
•Ensure that the handing of a reservation for the hotel is done with complete professionalism.
• Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.
•Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards.
• Attend all the departmental briefing and training programs concerned.
• Prepare lists of arrivals, departures
• Apply Policy and Procedure for cash handling as per Hotel regulation.
• Apply Guest Credit Policy as per Hotel regulation.
•Ensure that the guest service is excellent so that he/she will return to the hotel.
• Update Guest history.
• Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
• Know the pricing policy of the hotel.
• Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.
• Follow up on the guest requests and ensure it is done or offer alternative solution.
• Own the problem, solve it and follow up, involve your supervisor when it is necessary.
• Ensure that the service offered and the provisions provided to the guests are up to company standard.
• Ensure that the service provided to the guests will win their loyalty to return to the company.
• Provide wake-up calls as requested by the guests.
• Inform the guest of all the conditions related to their stay in the hotel.
• Forward any messages received for the guest.
• Forward all relevant information to the other departments in the hotel.
• Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.
•Perform miscellaneous job-related duties as assigned.
• Ensure that the handing of a reservation for the hotel is done with complete professionalism.
• Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.
• Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards.
• Attend all the departmental briefing and training programs concerned.

Selection Criteria
•Calm, efficient, and organized with great attention to detail
•Excellent personal presentation and communication skills
•A passion for delivering exceptional levels of Guest service
•Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
•Computer literate and able to navigate through Company systems
•Professional manner with an emphasis on hospitality and guest service
•Guest relations experience in the hotel, leisure, and/or entertainment sectors
•Proven ability to listen and respond to demanding Guest needs
•Conflict resolution experience
•Cash handling experience

Salary
Not Stated

How to Apply
Apply by:
Email
Post
Telephone
In person

Contact Person
Julien Dumont

Contact Phone Number
(678) 28000

E-mail to send applications to

Postal Address or location to apply in person
Ramada resort by Wymdham Paray Port Vila

Website to Obtain Further Information
Not Stated

How to apply - more information
Not Stated

For further information on the above job please contact the employer directly.




23 July, 2019

New jobs for the week - 23 July 2019

Job Title
Organisation Name
Due Date

Law Partners
23 Jul

VANUATU SPIRIT - Uniforms and Merchandise
24 Jul
New
Not Given
25 Jul
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26 Jul
New
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26 Jul

National Bank of Vanuatu
26 Jul

National Bank of Vanuatu
26 Jul

Tower Insurance - Vanuatu
29 Jul
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31 Jul
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31 Jul

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31 Jul

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02 Aug
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Computer World
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CAFE VILA
04 Aug
New
CAFE VIL
05 Aug
New













HEAD CHEF




CAFE VILA
Location
PORT VILA

Due Date
5 Aug 2019

Type
FULL TIME

Organisation Description
Join the happy team at Café Vila!
Café Vila at Nasama Resort is one of the best restaurants in Port Vila and is well known for its delicious meals, relaxing ambience and friendly staff.

Job Description
Are you young and ambitious?
Café Vila at Nasama Resort is looking for a talented and experienced Sous Chef who we can train to become our Executive Chef.
We need someone creative and proficient in all aspects of food preparation with the ability to maintain complete control of the kitchen. The main focus will be on cost control and reduction of waste.
RESPONSIBILITIES
o Plan and direct food preparation and culinary activities.
o Keep food cost in check: control portion sizes, purchasing quantities, food wastage.
o Modify menus or create new ones that meet top quality standards.
o Maintain consistency of menu items in presentation, quality, serving size.
o Initiate procedures and systems to eliminate pilferage.
o Recruit and manage kitchen staff; set clear and consistent expectations from kitchen staff; improve and maintain employee attendance; ensure company policy is followed; keep time and payroll records; improve employee productivity; reduce absenteeism.
o Comply with nutrition and sanitation regulations and safety standards.
o Arrange for equipment purchases and repairs.
o Rectify arising problems or complaints from customers.
o Perform administrative duties.
o Maintain a positive and professional approach with co-workers and customers.

Selection Criteria
REQUIREMENTS
o Proven working experience as a Sous Chef or Head Chef in  a Resort or restaurant.
o Excellent record of kitchen management.
o Able to spot and resolve problems efficiently.
o Capable of multi-tasking.
o Have excellent communication and leadership skills.
o Keep up with cooking trends and best practices.
o Have working knowledge of various computer software programs (MS Office, restaurant management software, POS).
o BS degree in Culinary science or related certificates.

Salary
According to experience and skill level

How to Apply
Apply by:
Email
Post
In person

Contact Person
Frances Vogelsberger

Contact Phone Number
Not Stated

E-mail to send applications to

Postal Address or location to apply in person
PO Box 1035, Port Vila, Vanuatu

Website to Obtain Further Information
Not Stated

How to apply - more information
Need CV and references

For further information on the above job please contact the employer directly.